| PRIVACY POLICY Mana Music Productions Pty Ltd (ABN 73 007 278 300) ("Mana Music") would like to assure you that we take your privacy very seriously and respect your privacy concerns. This notice describes Mana Music's Privacy Policy. By accessing and browsing the mana.iconsult.com.au website ("Website"), using any current or future service provided by the Website or purchasing any item from the Website, you accept the practices described in this Privacy Policy. The Privacy Policy may be amended or updated at any time and such amendments will be immediately effective once they are posted. Your continued access, browsing and use of the Website will signify your acceptance of any amendments to the Privacy Policy. 1. Information you provide us Mana Music gathers the following types of information: 1.1 We require information such as your name, email and contact numbers, delivery address and payment details, in order to process your orders. 1.2 Other information will also be collected with your permission from time to time, in order for us to improve our services, communicate with you and respond to your requests. 1.3 In addition to information that you enter on the Website, we also receive and store certain types of information when you interact with Website. This information is provided through the use of cookies. 2. How Do We Use This Information? Information that you have provided us will be used: 2.1 To enable us to process your order; 2.2 To communicate to you new products and services and also at times, the opportunity to accept special promotions or offers. You will have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change the preferences in your account details with us. We only send communications to people who have "opted in" to receive them. We do not set out to "spam" our members in any way and honour their right to privacy. 2.3 To generate a holistic but anonymous view of the Website's customer base. This information will allow us to analyse trends and demographics to help us improve the services provided. 3. Cookies 3.1 Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Cookies enable our systems to recognise your browser and welcome you back to the site. Our cookies don't send us back any information about your computer or any other information on your hard drive. 3.2 Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for cookies in your Help/Contents and Index option on your browser. 3.3 By disabling cookies, you will not be able to participate in some of the features and services offered by the Website. We recommend that you leave your cookies enabled otherwise, you will not be able to shop with us or access many of the Website's products and Services. 4. Information Security 4.1 Credit card related transactions are secured by our credit card processing provider eMatters which uses secure socket layer (SSL) software, which encrypts information you provide. 4.2 Information on the Website is protected by state-of-the-art firewall technology. 4.3 You are solely responsible for maintaining the secrecy of your Customer Information. Please be careful and responsible whenever you are using the Internet and the Website. Sign out or close your browser once you have finished browsing and using the Website, to ensure that other people cannot access your personal information and correspondence. If you have any questions please contact us at info@mana.com.au, or on 61 3 9646 4303 5. Disclosing Your Information 5.1 Third party companies and individuals have been engaged to perform functions on behalf of Mana Music, such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions. All information provided to these third parties will only be used by them to perform their appropriate functions and not for other usage. 5.2 Mana Music will disclose information to appropriate authorities to comply with any law; enforce or apply the Terms and Conditions; or protect the rights or any users of the Website. 5.3 Your information will be shared with businesses that we operate but do not own. Please note that we only go into partnerships with businesses which have the same regard to privacy as we do and which adhere to our privacy policy. 5.4 From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer. 5.5 We use certain details to verify information given to us by the users of the Website. At times, we use: 5.5.1 names on accounts to compare with information on credit cards; 5.5.2 phone numbers and email addresses provided to us to communicate with customers about payments; 5.5.3 addresses to check against credit card billing addresses; Many of these checks are done manually and communication is handled carefully by a member of Mana Music's own team. 6. Accessing Your Information 6.1 If you create an account with Mana Music: 6.1.1 any information submitted by you can be viewed and changed by you at any time if the information is incorrect or out of date; and 6.1.2 you will be able to edit your profile and view your past orders. 6.2 If you wish to view the entirety of information retained in relation to your account, please contact us and we will arrange for a copy to be forwarded to you. 7. Contacting the Website If you have any questions about this Privacy Policy, the practices of the Website or your dealings with the Website, please contact info@mana.com.au or on 61 3 9646 4303 |